Frequently Asked Questions

Question Topics

- General
- Profile
- Account
- Photo
- Email
- Groups
- Contest

General Questions

1. Why register with Bunspace?

Although anyone can view rabbits immediately, registering with Bunspace allows you to "Add a Rabbit" which gives you your own webpage with photos of your rabbit(s). Rabbit pages show their likes, dislikes, nicknames, breed as well as links to their other rabbit siblings and Bunny Buddies on the site. Registrants also have the benefit of posting in the forum, blog, posting picture and profile comment, and much more.

2. Is there a fee to use Bunspace?

No. You can join Bunspace, create your rabbit's profile, write profile and picture comments, post in the forum, blog, event section, and much more. And it's all free! We do, however, have a VIB membership for members that want a few extra features and are willing to pay for them.

We are primarily focused on developing the site for all users and keeping it free. However, running a free site gets expensive so having a little income from the users interested in subscribing helps a lot. We are still making the majority of features free for everyone.

Rescues, shelters and sanctuaries automatically get a lifetime VIB membership at no cost.

3. What are Bunny Buddies?

A Bunny Buddy is your rabbit friend. When you see a rabbit you like, click "Ask to be your buddy", which will send an email to confirm the friendship. When your friend approves, both rabbits will appear on each other's pages as a Bunny Buddy.
You will also see a "friend icon" () next to their name in listings such as Who's online, Birthday Bunnies,...

4. I received a Bunny Buddies invite notification. What am I supposed to do next?

There are two ways to approve/reject a buddy invite.

Click the round heart button () in the upper right corner of your screen. This will bring you to your Pending Buddy Invites list. Select "check" () to approve a buddy invite. Select "X" () to reject a buddy invite.

Or select "Buddies" - "Pending Buddy Invites" from the main menu, and proceed as described above.

5. How do I remove someone from my Bunny Buddies list?

Select "Buddies" - "My Buddies" from the main menu and see an overview of all your bunny buddies. Here you'll be able to delete select profiles.

6. What are Bookmarks?

It's your own collection of rabbits to view and save. Once a rabbit is added to your Bookmarks, you will always be able to find him/her there.
You will also see a "bookmark icon" () next to their name in listings such as Who's online, Birthday Bunnies,..

7. Will the other member see that I bookmarked him/her?

No, it's your own private list.

8. How do I remove someone from my Bookmarks?

There are two ways to remove a rabbit from your bookmarks.

Go to the rabbits profile and click "Remove Bookmark".

Or select "Account" - "My Bookmarks" from the main menu and see an overview of all your bookmarked rabbits. Here you'll be able to delete select profiles.

9. I have seen people posting their bunny badges on other sites. Where do I find it?

Go to "Account" - "My Bunny Profiles". Here you find a link to your rabbit(s) badges.

10. How do I get in the Spotlight Profile?

Only VIB profiles will be randomly picked and featured as a Spotlight Profile on the Bunspace Homepage. To become a VIB please visit "VIB".

Profile Questions

1. How do I change my profile information?

Select "Account" from the main menu. You will then see all the options to change your profile information and statistics.

2. How do I add a new rabbit?

Go to "Account" in the main menu and select "Add A Bunny". Once you added your additional rabbit, he/she will automatically appear in the same family.

3. My rabbit is no longer with us. How do I reflect that?

Go to "Account" - "My Bunny Profiles" and edit the profile for that rabbit. Under the age field is a checkbox that asks if the rabbit is no longer with you. Check that. Your rabbit will appear in "Rainbow Bridge" listing. Your rabbit will also have the rainbow image in the profile and the age will be removed.

4. I received a new profile comment notification. What am I supposed to do next?

a) If you have the Auto Approve Profile Comments turned on:

No action is needed. The new comment will immediately appear on your profile.
To view your new comment go to "Account" - "My Comments".

b) If you have the Auto Approve Profile Comments turned off:

There are two ways to approve/reject profile comments.

Click the round comment button () in the upper right corner of your screen. This will bring you to your Pending Profile Comments list. Select the "red check" () to approve a profile comment. Select "trash" () to delete a profile comment.

Or select "Account" - "My Comments" and proceed as described above.

5. Can I see who is viewing my profile?

No, and this is a feature we have decided to never implement. We would consider this a violation of a member's site use privacy.

6. What's "Give A Carrot"?

When you are on any rabbit's page you'll see a link to give them a carrot. Carrots are just fun little gifts you can leave behind. You can share a carrot with any rabbit you want. You can give a carrot as often as you like.

7. Can other members see who gave them a carrot?

No, giving a carrot is anonymous.

8. What is the gold star symbol next to a member's name?

The star next to a member's name signifies that this rabbit is a VIB.

9. How do I delete a profile?

Currently you cannot remove a rabbit's profile. Please email us and we will take care of it.

Account Questions

1. Can I change my user name?

Yes, just contact ADMINISTRATION, and we can change the name for you.

2. How do I change my password?

Select "Account" - "Password/Email" from the main menu.

3. How do I change my zipcode?

Select "Account" - "Account Settings" from the main menu.

4. Why does my profile not show the correct city I live in?

Our zipcode database is derived from the US Postal services database. There are many cities that are serviced by other postal districts. If you would like us to correct your profile, we would need some alternate zipcodes in your area, and the name of the city you would like to have displayed in your profile. Please send this information to ADMINISTRATION.

Photo Questions

1. How do I add a photo to my profile?

Click on "Account" - "My Bunny Profiles" and select "Manage Photos" for the rabbit you wish to upload photos.

You will be directed to your rabbit's photo page. Once there, select the "Add Photos" button () which will open the upload page. Us the "Browse" button to locate the photo on your computer and then select "Open". You can add several pictures before hitting the "Upload" button. The final step is to select the "Upload" button and wait for the transfer to complete.

Depending on system usage, the file transfer may take a little time. Unless the page times out and you receive an error, please do not select the "Upload" more than once, as this will cause the file transfer to start over.

Once the file has upload successfully, the page will reload and you will see your photo displayed.

You are allowed to upload a total of 12 photos in the profile photos section. VIBs are able to add unlimited extra albums.

You may add and delete photos at anytime.

2. How do I change my lead photo, or the order of my photos in my profile?

To change the lead photo, just click the "1" button () of the picture you chose.
You can change the order of your photos by clicking the "Move Photo" button (), dragging the picture to the position you wish, and release it.

3. How do I add captions to my photos?

To add a caption, just click the "pen" button () of the picture you chose to add a caption to.

4. Can I move pictures from one album to another?

Yes. Click, hold and drag the "Move Photo" button () to the album you want the photo to be in.

5. How do I delete a photo?

To delete a photo, just click the "trash" button () of the picture you chose to delete.

6. I received a new picture comment notification. What am I supposed to do next?

a) If you have the Auto Approve Photo Comments turned on:

No action is needed. The new comment will immediately appear underneath your picture.
To view your new comment go to "Account" - "My Comments" and select "View all my photo comments" in the menu on the right side.

b) If you have the Auto Approve Photo Comments turned off:

There are two ways to approve/reject photo comments.

Click the round comment button () in the upper right corner of your screen. This will bring you to your Pending Photo Comments list. Select the "red check" () to approve a photo comment. Select "trash" () to delete a photo comment.

Or select "Account" - "My Comments" and select "View all my photo comments" in the menu on the right side, and proceed as described above.

7. If I post photos to your website who owns them?

Unlike other services that claim exclusive ownership, your photos are still yours when you post them to Bunspace. Our terms do state that by posting your photos to Bunspace, you are granting us permission to display them on our web services. This is called non-exclusive rights, which grants us the ability to use them within the confines of our service worldwide, but no where else. The photos are still yours and we would never use them or claim ownership outside of usage by Bunspace.

Email Questions

1. How come I don't seem to recieve any emails including friend invites from Bunspace.com?

If you expect to be getting emails from us and are not, it's very likely that your mail provider or spam blocker may be incorrectly filter our mail as spam or bulk mail. Take a peek in your Bulk or Spam folders and do a search for the domain bunspace.com. If you see any matches you know we're sending them, but your mail or spam software has the wrong opinion of us. The best way to stop this from happening, is to make such an email as safe and to whitelist our email address bunspace.com with your mail software. By telling your software to approve of all emails from the domain bunspace.com they'll always go straight to your inbox.

2. Can I send or receive email using a regular Internet email address?

No, the Bunspace email system is a closed system, and only allows you to send and receive emails with other Bunspace members.

3. Can I undelete mail after I have deleted it?

No.

4. How do I send an email?

You must first locate the member's profile that you wish to send an email to.
Below the main picture of the members profile screen, click on the "Send a Message" button. This will open a dialog where you can type and send your message.

5. How do I stop outside email notifications of new Bunspace mail?

Go to "Account" in the main menu and select "Account Settings". Here you can select which notifications you would like to receive and which ones you don't.

6. Why isn't there a Send Mail button in my profile?

You won't see one on your own profile since you can't send an email to yourself. Other members can see the icon in your profile.

Groups Questions

1. How do I join a group?

Go to a group's homepage and click on the link under the group picture that says "Join Group".

2. How do I leave a group?

Go to a group's homepage and click on the link under the group picture that says "Resign Group".

3. Who can start a new group?

Anybody may join a group, but starting a new group is limited to VIB members. Members on the 4 week complimentary VIB trial are also excluded from starting a new group.

4. How do I create a new group?

Select "Groups" from the main menu. This will direct you to the groups overview. On the right side you find the "Create Group" button. Currently the only supported image format for the group logo is JPEG (JPG). We're working on additional image formats.

5. What happens when my VIB membership ends?

Your group(s) will stay in your ownership for an additional 2 weeks, during which time you may decided to upgrade your membership again. If you decide not to renew your VIB membership, your group(s) will go up for adoption and another member may take over the ownership.

6. Can I start a group that is not related to rabbits?

Yes. This is the place to chat about anything you care about. It's totally up to you! (Please see #7 though)

7. Is there a topic that I can not discuss in the groups?

Yes. Intentional breeding, names and locations of specific breeders, postings offering or alluding to the sale of any rabbit or breeding services, anything related to 4-H, show rabbits or the ARBA is not allowed in the groups. It is the group's owner's responsibility to delete any posting related to the above.

Contest Questions

1. What are these contests?

This is a fun feature in which you can enter photos of your rabbit(s) according to the theme of the current contest.

2. Where do I find these contests?

You can find them on the right-hand side of the main page on Bunspace.

3. How do I enter?

Click on the "Enter Contest" button (). A small window will pop-up. Select the name of the bunny you wish to enter into the contest. Next, add a caption to the photo you have in mind, and finally, click on the "choose file/browse" button and select the photo of your choosing. Click enter to finalize the contest entry. Please make sure the photo is in JPEG (JPG) format and not larger than 2MB (it can be as much as 3MB if you have highspeed internet, smaller if you're on dialup)

4. Can I enter more than one rabbit?

Yes, if you have more than one rabbit. You cannot enter several photos of the same rabbit - these will be removed.

5. How do I vote?

Click on the "Vote Now" Button (). You will be taken to a page with a list of rabbit photos. You can place your mouse over them to expand the photo. You can give each photo 1 through 5 carrots (1 carrot is the lowest ranking and 5 carrots is the highest ranking).

6. If I win a contest, does it mean I can never win again?

No. Contest results are independent of each other.

7. I was scrolling through the contest photos and found a photo that does not comply with the theme. What should I do?

Please email us and we will take care of it.

8. I accidentally entered the wrong picture or caption. How can I change it?

Just email us and we can change or delete it for you.

9. How often are these contests?

A new contest starts every other Sunday and each lasts for a month. At the end of this period, we will post a link on the homepage entitled "Last contest's winners". Click on the photo to see the winners.

to be continued...